Reward Program Rules

Signing Up: Members earn 100 Cheetah Points (CP) upon successfully registering for the loyalty program.
Birthday Points: Members receive 50 CP on their birthday. (Members must ensure their birthdate is updated in their profile to qualify.)
Waybill Entries: Members earn 10 CP for every waybill they enter into the system. (Only valid and completed waybills qualify for CP.)
Promotional Points: Additional CP may be offered during promotional campaigns. Details and eligibility will be announced via email or on our website.

Prizes and Availability: Cheetah Points can be redeemed for any prize listed on the website, subject to availability. If the chosen prize is unavailable, members may exchange it for a prize of equal value.
Monetary Value: Cheetah Points have no cash value and cannot be redeemed for money.
Accumulation of CP: Members may save CP over time to redeem larger or higher-value prizes.
Single Reward Policy: Only one reward may be redeemed per transaction.
Redemption Voucher: Upon redemption, members will receive a voucher that can be used at XYZ Shop to claim the prize. Vouchers are non-transferable and must be presented at the time of prize collection.
Voucher Validity: Vouchers are valid for a period of 90 days from the date of issue unless stated otherwise. Expired vouchers will not be reissued.

Membership Eligibility: Only registered members of the loyalty program are eligible to earn and redeem Cheetah Points.
Non-Transferable CP: CP are personal to the account holder and cannot be transferred, sold, or combined with another member’s CP.
Point Expiry: Unused CP will expire 12 months after they are earned.
Program Updates: Cheetah Express reserves the right to modify or update the loyalty program rules, rewards, or CP system at any time. Changes will be communicated in advance.
Account Security: Members are responsible for maintaining the security of their loyalty program account. CP lost due to unauthorized access will not be restored.

Fraudulent Activities: CP earned through fraudulent activities or misuse of the system will be forfeited, and the account may be suspended or terminated.
Excluded Transactions: CP will not be awarded for canceled, refunded, or incomplete waybills.
Geographic Restrictions: Redemption of rewards and use of vouchers may be subject to geographic restrictions, which will be specified on the reward details.

Queries and Support: For questions regarding CP, rewards, or account issues, members can contact our support team at contact@fedexzimbabwe.co.zw.
Disputes: Any disputes regarding CP or rewards must be reported within 30 days of the transaction.

Last Updated: December 5, 2024