No. Unfortunately we do not take money or accept parcels with money inside.

The domestic transit times are accurate provided no delays due to an act of God. Further you can track your parcels.

International shipments are accurate however transit times depend on ZIMRA payments and processing.

Yes, if the address is correctly stated we provide door to door service.

Yes we do provide insurance at 3% of declared value.

If address is known and complete, we do not call but deliver.

Fedex calls for dutiable shipments upon arrival, nominal shipments are dispatched for deliveries and phone calls are only made if there is a challenge in delivery.

Client puts in query/ in writing and then FedEx investigates, after the investigations we will give feedback within 48 hours of the outcome complaint/ claim form can be raised and if insurance cover then we pay out.

If a package is damaged upon arrival. Investigations are made to verify where the error was made origin or destination. A trace is also opened to alert shipper or consignee of the damage.

Yes the shipper can arrange change of address if the package is in transit and not delivered. This must be done in writing.

Our turnover clearance time is 24-48 hours provided all paperwork is in order and that ZIMRA releases. Delays can be experienced due to extra assessment by customs. This is in the form of a Physical Examination (PE)

Commerical invoice
CD1 form If it’s a company sending out or more than 1k value of product being sent out
Airway Bill for export out of Zimbabwe
Export/Import permits from relevant country ie. FDA form in US.

YES A hard copy can be provided at Fedex offices. Fedex offices are able to track your shipment and advise.