ABOUT CHEETAH EXPRESS
Who we are
Cheetah Express Logistics is the Licensee to FedEx Express. We have held this licence for over 20 years. We also represent TNT in Zimbabwe.
We have an exceptionally good name in the Zimbabwean market, in the courier, freight forwarding, and customs clearing spaces.
We are the Cargo General Sales Agent for Rwandair, and Cargo Sales Agent for Ethiopian Airlines, which enhances or services for our clients.
Why Choose Us
Cheetah has recently taken a shareholding in IncoFreight, a leading specialised freight forwarder, enabling us to provide bespoke solutions for our clients.
We boast of not only having loyal happy clients, but a dedicated management and staff compliment. As the FedEx licensee, we have grown up with strong procedures and standards. We expect timeous results and good results for our clients.
Each year, Cheetah Express handles 126,000 domestic shipments, 35,000 international exports and 21,000 international imports
Our staff are qualified in dangerous goods, and other relevant air handling procedures. We are also fully compliant with all Zimbabwean regulators too.
YES A hard copy can be provided at Fedex offices. Fedex offices are able to track your shipment and advise.
No. Unfortunately we do not take money or accept parcels with money inside.
Yes we do provide insurance at 3% of declared value.
If address is known and complete, we do not call but deliver.
Fedex calls for dutiable shipments upon arrival, nominal shipments are dispatched for deliveries and phone calls are only made if there is a challenge in delivery.
The domestic transit times are accurate provided no delays due to an act of God. Further you can track your parcels.
International shipments are accurate however transit times depend on ZIMRA payments and processing.
Our turnover clearance time is 24-48 hours provided all paperwork is in order and that ZIMRA releases. Delays can be experienced due to extra assessment by customs. This is in the form of a Physical Examination (PE)
Yes the shipper can arrange change of address if the package is in transit and not delivered. This must be done in writing.
Client puts in query/ in writing and then FedEx investigates, after the investigations we will give feedback within 48 hours of the outcome complaint/ claim form can be raised and if insurance cover then we pay out.
If a package is damaged upon arrival. Investigations are made to verify where the error was made origin or destination. A trace is also opened to alert shipper or consignee of the damage.
CD1 form If it’s a company sending out or more than 1k value of product being sent out
Airway Bill for export out of Zimbabwe
Export/Import permits from relevant country ie. FDA form in US.
Yes, if the address is correctly stated we provide door to door service.